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PingMe – Terms and Conditions

Date of Latest Revision: December 22, 2025

The present Terms and Conditions (hereinafter referred to as the “Terms and Conditions” or the “Terms”) set forth the terms upon which users may use and access the website https://pingme.tel/, https://pingmeapp.net, https://pingmelite.com, and their corresponding webs and mobile applications (collectively referred to as the “Platform”).

These Terms and Conditions shall apply to all Users of the Platform, regardless of whether the User constitutes an individual or entity. These Terms shall apply to all Users who access, visit, download, or otherwise use the Platform. These Terms and Conditions are effective as of June 14, 2021.

Preamble

9463151 Canada Corp., a company doing business under the name PingMe, owns and manages the Platform. For purposes of this Terms and Conditions, 9463151 Canada Corp. shall be referred to as “PingMe”. The Platform constitutes a proprietary website, global mobile and web application owned exclusively by PingMe. Unless otherwise specified, the Platform shall be available to users residing in any part of the world, except for the People’s Republic of China.

1. BACKGROUND

Definitions

For purposes of these Terms:

  • “User” refers to any individual who uses the Platform to obtain Services.
  • “Account” refers to an account created by a User on the Platform in order to secure a phone number from PingMe and benefit from the Services. Each Account corresponds to a single User.
  • “Services” refers to the services offered by PingMe on the Platform, including, without limitation, communication tools, calling, texting, images, and Rich Communication Suite (RCS).

Background

The Platform provides communication tools, including calling, texting, and other tools to facilitate personal communications. Users may purchase a subscription to benefit from the Services. Subscription plans are flexible and may be adapted according to the User’s needs. Information regarding subscriptions and payment plans is available on the Platform. Upon subscription and Account creation, PingMe shall assign one (1) or more phone numbers to the User, which may be used in connection with the Services.

2. APPLICABILITY OF THESE TERMS AND CONDITIONS

Application

These Terms apply upon the User’s access, visit, download, or use of the Platform, even partially. By accessing or using the Platform, the User agrees to be bound by these Terms and any policies established by PingMe, which are incorporated by reference.

Updates to these Terms and Conditions

PingMe may modify, amend, or update these Terms at any time at its sole discretion. The most recent version will be published on the Platform. Continued use of the Platform constitutes acceptance of the updated Terms.

Binding Agreement

These Terms constitute a valid, enforceable, and binding agreement between the User and PingMe. Users must comply with applicable laws, regulations, and the obligations set forth in these Terms and in PingMe’s Privacy Policy. If a User does not agree to any provision, their sole recourse is not to use the Platform.

Eligibility

To use the Platform and Services, the User confirms that:

  • They will use the Platform according to all applicable policies, laws, and regulations.
  • They are not subject to restrictions preventing their use of the Platform.
  • Their use does not conflict with any court order, judgment, or agreement they are bound by.

3. SERVICES OFFERED ON THE PLATFORM

    The Services include local or toll-free phone numbers, calling, texting, and access from personal devices (mobile phones, desktops, etc.). All communications on the Platform are private between the User and intended recipients. PingMe reserves the right to audit communications solely to ensure compliance with these Terms and applicable laws.

    4. FAIR USAGE POLICY

      Please note that additional charges may apply for Alaska, the Yukon territories, and some remote territories. Services do not allow for emergency 911 calls.

      Services purchased by a User shall be subject to a maximum number of text messages and call minutes, based upon the type of plan selected, as more amply described. Any unused calling minutes or text messages may not be applied to the subsequent month.

      User acknowledges that PingMe reserves the right to impose limits and charge overages on the User’s usage of the Services or to terminate the User’s use of the Services at any time in our discretion. PingMe will do so if we reasonably believe that the User’s usage, including, but not limited to, the total number of text messages the User sends, the number of minutes the User uses, and/or the number of devices the User uses are not consistent with normal, fair, and reasonable use of the Services, or if the User breach any rules in this Fair Use Policy or Terms and Conditions.

      5. ACCOUNTS CREATION AND CONDUCT

        Account Creation

        To access the Platform and Services, the User must create an Account. Account creation requires a phone number and email. Accounts may be secured by a password, which must be kept confidential. In case of a security breach or compromised password, the User must notify PingMe immediately via email or Platform notice.

        Personal Information Provided as Part of the Account

        Users may provide additional information (e.g., names). All personal data is handled according to PingMe’s Privacy Policy. Submitted information may be collected, disclosed, stored, or used by PingMe to provide Services, process payments, or comply with legal obligations.

        Permitted and Prohibited Conduct

        The Account grants access to calling, texting, and chat services, including sending images and using RCS. Users are expected to comply with PingMe’s Community Standards and are responsible for all acts, content, and omissions relating to their use of the Platform.

        Users are strictly forbidden from using the Platform to:

        • Violate or breach any law, government order, policy, rule or regulation applicable in the Team’s country of residence;
        • Impair or damage the Platform in any way;
        • Transmit or otherwise send viruses, harmful components or unauthorized scripts;
        • Hack, decompile, or reverse engineer any part of the Platform;
        • Engage in unlawful, unethical, inappropriate or illegal conduct;
        • Act in a way that is fraudulent, malicious or discriminatory, or encourage other users to use the Platform for such purposes;
        • Harass, intimidate, threaten, stalk, badger, bully or engage in unsolicited or unwanted conduct with respect to any one (1) or more members of the Team or users of the Platform;
        • Engage or attempt to engage in pyramid schemes or unlawful recruitment;
        • Send, exchange or text content which is discriminatory, violent, sexist, pornographic, racist, derogatory, or otherwise offensive;
        • Send, transmit, share, upload or publish spam and unsolicited materials;
        • Impersonate an individual, company, business or entity;
        • Intentionally mislead others about the Team’s identity or affiliations;
        • Initiate chargebacks, refunds or reimbursements for sums paid for a subscription on the Platform;
        • Transfer the Account, or sell, lease, lend, or assign it to a third party;
        • Engage in behavior that conflicts with the intent of these Terms, and which could be detrimental to the Platform.

          Account Closure or Termination

          PingMe may revoke a User’s access if Terms are breached. Users may close their Accounts at any time; subscription fees remain payable until the end of the current term.

          PingMe may investigate potential violations, and Users must cooperate. Termination of the Account does not relieve Users of ongoing obligations (warranties, disclaimers, liability).

          6. SUBSCRIPTION PAYMENT TERMS

            Upon the User’s purchase of a Subscription, the User agrees that PingMe shall charge the credit card or other payment information provided by the User. PingMe may store, or use a third-party to store, the User’s payment information to facilitate recurring payments. Unless otherwise specified, payments for Subscriptions are exclusive of any taxes and duties. The User shall be responsible for paying any applicable taxes charged in connection with the User’s purchase of the Subscription.

            If the User’s payment information is invalid or otherwise unacceptable, PingMe reserves the right to cancel the User’s Subscription. The User shall also be responsible for paying any late charges or collection fees incurred by PingMe in connection with the payment of the Subscription.

            PingMe reserves the right to modify the price of Subscriptions at any time. Revised pricing will be communicated to the User or published on the Platform. Any changes to pricing shall not affect past purchases or Subscriptions that have already been paid in full.

            Cancellation of the Subscription

            Subscriptions grant access to Services for the subscription period. Users are responsible for payment and applicable taxes. Subscriptions automatically renew unless canceled.

            Cancellation can be done via the Platform or email. Fees are non-refundable.

            7. PORTING SERVICE

              Porting services are subject to eligibility and may require accurate documentation and verification from the User. All porting requests, whether porting in or out, may involve applicable non-refundable fees that are subject to change without prior notice. Processing times vary by carrier and are not guaranteed, and requests may be delayed or rejected if the information provided does not match the records held by the current or new service provider. Users are responsible for ensuring their number remains active with the existing carrier until the porting process is completed, and for responding promptly to any requests for updated information. The service provider is not liable for delays, cancellations, or issues arising from carrier decisions or inaccurate information supplied during the porting process.

              8. PINGME’S INTELLECTUAL PROPERTY

                PingMe’s trademark, logos and concept remain proprietary to PingMe and may not be shared without PingMe’s prior written consent. PingMe remains the exclusive owner of its intellectual property and trademarks throughout the world, without limitations of time or space. All PingMe’s trademarks and intellectual property published on the Platform are protected by intellectual property laws and all rights relating thereto are reserved. The User may share PingMe’s trademark and logos for purposes of identifying the Platform and to promote PingMe. The User is strictly prohibited from using PingMe’s trademark, logos and intellectual property for any other purpose.

                9. PRIVACY AND DATA SECURITY

                  The User understands that certain personal data, such as name, email address, phone number, and other account-related information, may be required to access the Platform and use the Services.

                  PingMe maintains reasonable administrative, technical, and organizational safeguards designed to protect User data in accordance with its Privacy Policy.

                  Right to Verify

                  To ensure communications on the Platform are legitimate and compliant, PingMe reserves the right to track User activity. PingMe may verify the communications held on the Platform to ensure these communications comply with applicable laws, orders and regulations. PingMe shall have the right to access and use communications between the User and externally for compliance and audit purposes. In the event that PingMe discovers any illicit, illegitimate or illegal communications held on the Platform, PingMe reserves the right to remove the offending User’s Account from the Platform, without liability or penalty to the affected User.

                  If any communication intercepted by PingMe is found to be of an illegal or dangerous nature, PingMe reserves the right to notify the appropriate authorities to prevent any loss, injury, death or damage. Except for accessing and using communications for compliance and audit purposes, PingMe shall not use communications between the User or involving the Platform. Except to the extent provided in these Terms and Conditions, all communications held on the Platform shall be strictly confidential.

                  To improve the Platform and enhance the provision of the Services, PingMe may share data obtained from the Platform with third parties. To obtain more information regarding the sharing of data obtained from the Platform, PingMe refers the User to PingMe’s Privacy Policy, as published on the Platform.

                  10. DISCLAIMERS

                  The Platform and the Services are provided on an “as is” and “as available” basis, without warranties of any kind. To the maximum extent permitted by applicable law, PingMe disclaims all express, implied, and statutory warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

                  While PingMe implements reasonable measures to maintain Platform security and reliability, PingMe does not control and cannot guarantee the content, accuracy, legality, or appropriateness of communications exchanged between Users and third parties through the Platform.

                  The User agrees to use the Platform and the Services at their own risk and assumes full responsibility for all communications, actions, uploads, downloads, and decisions made using the Platform.

                  11. PINGME’S LIABILITY UNDER THESE TERMS

                  PingMe shall not be liable for any failure, delay, interruption, suspension, or error in the performance of its obligations resulting from events beyond its reasonable control, including but not limited to natural disasters, acts of government, changes in laws or regulations, labor disputes, epidemics, pandemics, or other force majeure events.

                  PingMe does not guarantee uninterrupted or error-free operation of the Platform. Technical issues, network limitations, or device compatibility issues may affect availability or performance.

                  To the fullest extent permitted by applicable law, PingMe’s total aggregate liability arising out of or relating to these Terms or the Services shall not exceed the total amount paid by the User for the Services during the six (6) months immediately preceding the event giving rise to the claim.

                  The User agrees to indemnify and hold harmless PingMe, its affiliates, officers, directors, and employees from any claims, damages, losses, liabilities, costs, or expenses arising out of:
                  (a) the User’s misuse of the Platform or Services;
                  (b) the User’s violation of these Terms or applicable laws; or
                  (c) communications or interactions conducted by the User through the Platform.

                  12. THIRD PARTY LINKS

                  The User recognizes that the Platform may contain links to third-party sites, such as websites, profiles, and other applications. The links to third-party websites, profiles, and other applications shall be provided for convenience. PingMe is not affiliated with the third-party websites, profiles, and other applications linked on the Platform, and PingMe does not endorse these third-party sites. The Team therefore agrees to use the third-party websites, profiles, and other applications according to the third party’s policies and terms. PingMe shall not be responsible for any content, errors or omissions in connection with the third party websites, profiles, and other applications linked on the Platform.

                  13. GOVERNING LAW

                  These Terms and Conditions, any claim arising out of these Terms and Conditions and/or relating to the Platform shall be governed and construed according to the laws of the province of Ontario (Canada).

                  Any claim arising out of these Terms and Conditions, breach, or dispute between PingMe and the User shall be resolved exclusively by arbitration. The arbitration proceedings shall take place in the city of Markham (Ontario), unless PingMe indicates otherwise. The arbitration award shall be confirmed in writing, and the arbitrator shall be granted the authority to award damages and relief, if needed, similarly to a court of law. The arbitration award shall be final and binding. Nothing in this section shall prevent PingMe from seeking adequate relief before a competent court.

                  14. MISCELLANEOUS PROVISIONS

                    PingMe reserves the right to assign any of the obligations and/or rights granted to PingMe under these Terms and Conditions to a third party at any time. PingMe further reserves the right to delegate any of its duties under these Terms and Conditions to a third-party contractor, consultant or business. The Team shall not be permitted to assign or delegate any of its rights or obligations under these Terms and Conditions, except with PingMe’s prior written approval.

                    The present Terms and Conditions, including PingMe’s Privacy Policy and any document referenced in these Terms and Conditions, constitute the entire agreement between PingMe and the Team regarding usage of the Platform, the relevant Account and the receipt of the Services. Unless otherwise confirmed in writing, no other terms, agreements, arrangements or policies, except for the present Terms and Conditions and the Privacy Policy, shall apply to the Team and its corresponding Account. The User understands that PingMe shall not be bound by any other terms, policies, and agreements, unless otherwise stated.

                    In the event that PingMe does not require, delays, suspends or does not exercise the performance of an obligation specified in these Terms and Conditions, this shall not be interpreted as a waiver of PingMe’s rights. This shall further not relieve the Team of its obligations under these Terms and Conditions. To be valid and binding, any waiver by PingMe shall be applicable to one (1) incident, provided in writing and signed by an authorized representative of PingMe.

                    Any section, subsection or other subdivision in these Terms and Conditions or any other provision in these Terms which is or becomes unenforceable, illegal or invalid shall be severed from these Terms and Conditions, and shall be ineffective to the extent of such unenforceability, illegality or invalidity. This determination shall impair the remaining provisions of these Terms and Conditions, which shall remain binding and in full force.

                    Certain laws require for communications and correspondence to be provided in writing to be valid. For purposes of these Terms and Conditions, any communication sent electronically, as a notification on the Platform or by email, shall be deemed provided in writing, and therefore compliant with the obligation for communications to be confirmed in writing.

                    Any correspondence or information addressed to PingMe shall be sent by the User as a notice on the Platform or by email. PingMe shall review and respond to inquiries and questions within a reasonable delay following PingMe’s receipt thereof.

                    PingMe reserves the right to email the User regarding usage of the Platform, the Account and the Services offered by PingMe. Considering PingMe may send emails to the User, the User is responsible for providing a valid and accurate email address. Any email sent by PingMe to the email address provided by the User shall be deemed valid and effective. If the User no longer uses the email address provided to PingMe or if the email address is unusable or inaccessible, the User shall be responsible for notifying PingMe and providing a new and current email address in connection with the User’s Account.

                    PingMe welcomes questions, feedback and comments about the Platform, the Services, and these Terms and Conditions. The User may contact PingMe at any time by sending a notice on the Platform, or by emailing PingMe using the email specified on the Platform.